Milestone M28 - email reply, chatbot and more

Let's go through what we got done in Milestone M28 (Jan 13 - Jan 26).

Bug Fixes:

• Resolved multiple chatbot-related issues, including renaming the bot from neetoBot to NeetoBot, fixing workflow selection not appearing in some cases, and preventing tickets from being assigned to NeetoBot before users begin interacting.

• Fixed an issue where email replies from customers were not properly sanitized, ensuring unnecessary elements like signatures and previous quotes are now removed.

Enhancements:

• Building on the last bug fix, we've taken email reply sanitization a step further by converting replies from HTML to plain text, making ticket conversations appear more natural and easier to read.