NeetoDesk BlogMilestone M28 - email parsing fixes

Milestone M28 - email parsing fixes

Sandip Mane

January 27, 2025

Let's go through what we got done in Milestone M28 (Jan 13 - Jan 26).

Bug Fixes:

  • Enhanced email parsing to automatically exclude signatures and irrelevant content, ensuring customer replies remain concise and focused.

  • Resolved an issue with parsing emails containing deeply nested HTML elements, which previously caused multiple errors; all are now addressed.

  • Fixed additional email parsing issues where certain HTML tags were not properly removed from the plain text version of replies.

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